Frequently Asked Questions



Who is Compassion International?

Compassion International is on the front lines releasing children from poverty in Jesus’ name. A Christian advocacy ministry, we are actively involved in overcoming economic, social, physical and spiritual poverty in the lives of children across the world. To this end, we assist more than 1.2 million children in 26 developing countries.

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How can I easily integrate the application in my Wordpress.org* or Drupal website?

For easy installation, we have made a Wordpress.org plug-in available here: (Get plug-in). Simply download and install the plug-in to activate a 404gotten page on your website.

We’ve also created a simple solution for Drupal users. Download the module via this link: (Download file) for quick and seamless integration into your website.

*Plug-in is not compatible with WordPress.com.

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I installed the WordPress plug-in but now other features/pages of my site don't work; what are my options?

There are cases where a theme or another plug-in is not compatible with the 404gotten plug-in. If you have redirects or other site features which no longer work after activating the 404gotten plug-in, you may deactivate the plug-in and add the iFrame solution to the 404 template file that is typically installed with WordPress.  You can see an example of the iframe solution installed at http://www.wjtl.com/nope.html

Here is the code for the <iframe> element:
<iframe src="http://404gotten.org/foundframe/index.php" width="100%" height="650" frameborder="0"></iframe>

Additional Reading on editing the WordPress 404 template file: http://codex.wordpress.org/Creating_an_Error_404_Page

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Will the plug-in or iframe work on my blog at Wordpress.com?

At this time Wordpress.com does not allow iframe content or custom plug-ins.

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How do I add the 404gotten code to other platforms such as Joomla or Blogger?

Please see our installation page for directions on installing the iframe on several different blogging platforms, including Blogger, Weebly, Squarespace, and Joomla.

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Can I use the iframe at tumbler or typepad?

Unfortunately, at this time tumbler and typepad do not allow custom 404 content.

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How can I install the application if I don't use a blogger platform or cms?

Download the files here.

If you do not have an .htaccess file in your web directory:

  1. Rename htaccess.txt to .htaccess
  2. Copy 404.html and .htaccess to the root directory of your web server

If you already have an .htaccess file in your web directory:

  1. Open your .htaccess file in a text editor and add the following line:
    ErrorDocument 404 /404.html
  2. Make sure that no other lines that specify ErrorDocument 404 are listed in your .htaccess file
  3. Save your .htaccess file and make sure that it uploaded to the root directory of your web server.
  4. Copy 404.html to the root directory of your web server
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Is there a public API available?

At this time, we do not offer a public API. To display a 404gotten page on your website, you’ll need to use the iframe, or replace your entire 404 page.

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Are there other themes available?

No. We provide a single theme in order to maintain a consistent message across every website that utilizes a 404gotten webpage. However, each page displayed will serve up a personal photo and information of an unsponsored child in need. This constant look ensures that our message is not compromised, remaining poignant and powerful on each individual website.

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Does 404gotten.org support HTTPS?

Yes. If your website displays 404 pages over HTTPS, the URL of the <iframe> element should be adapted to:
<iframe src="https://404gotten.org/foundframe/index.php" width="100%" height="650" frameborder="0"></iframe>

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Does child sponsorship really make a difference?

Absolutely. With more than one billion children living on less that $2 (US) a day, connecting one child with one sponsor is the most strategic way to end child poverty.

Compassion brings resources and relationships into the lives of these children. Through monthly gifts, prayer and letter writing, sponsors invest in the lives of children living in extreme poverty. This relationship serves to develop a sense of value in the lives of the world’s forgotten children.

Children attend church-based child development centers where they are given life-changing opportunities that would otherwise be out of their reach. All Compassion-sponsored children have the opportunity to develop their God given potential and experience release from the poverty that has trapped their families for generations.

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How do I know that sponsorship dollars are being used effectively?

Constantly evaluated by outside charity-watch organizations, Compassion consistently receives high ratings for financial accountability and integrity. Charity Navigator – America’s largest charity evaluator, has awarded Compassion its’ highest rating of four stars for 12 consistent years.

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What is Compassion International's linking policy?

Our ministry's linking policy can be found here.

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